Guest Services Concierge Job at Baylor University Medical Center, Dallas, TX

WHpSN0l2WEIxMytETWtJYkVoUXNUTy9tZmc9PQ==
  • Baylor University Medical Center
  • Dallas, TX

Job Description

Job Title

The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.

Essential Functions Of The Role
  • Greets patients, families and visitors in a friendly professional manner.
  • Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
  • Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
  • Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
  • Maintains standards of customer service excellence.
  • Maintains current information and materials regarding facilities, services and local restaurants and attractions.
  • Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
Key Success Factors
  • Knowledge of methods and principles for providing customer service.
  • Good verbal communication and non-verbal active listening skills.
  • Skilled in the use of computers and related software applications.
  • Ability to establish and maintain effective working relationships.
  • Ability to focus on crucial patient and guest details.
  • Ability to diffuse anger, collect information and resolve complaints.
Benefits

Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level.

Qualifications
  • Education: H.S. Diploma/GED Equivalent
  • Experience: Less than 1 Year of Experience

Job Tags

Local area, Immediate start,

Similar Jobs

Visiting Nurse Services Westchester

Associate Care Navigator Job at Visiting Nurse Services Westchester

 ...Job Description Job Description ASSOCIATE CARE NAVIGATOR Location: Worcester, Massachusetts Area An affiliated company of VNS...  ...SPECIALIZED SKILLS AND COMPETENCIES: # Bachelors degree is preferred ; can be in the process of obtaining degree.Nursing... 

FocusGroupPanel

Work At Home Data Entry Remote Position Administrative Assistant Job at FocusGroupPanel

 ...Remote Work From Home Data Entry Clerk for Entry Level Position Work at home position for job seekers from virtually any work background who...  ...home or location of choosing (remote work from home job)* Computer with internet access* It is crucial that you be self-motivated... 

Fedex Corporate Services

Package Handler - Part Time (Warehouse like) Job at Fedex Corporate Services

 ...lifetime cap! All employees are eligible for this awesome benefit on their first day of employment!- Generous paid time off program - work your way up to 5 weeks of PTO a year!- Medical, dental and vision benefits after a short waiting period.- Flexible scheduling that... 

Genie Healthcare

Travel Electrophysiology Lab Technician Job at Genie Healthcare

 ...Job Description Genie Healthcare is seeking a travel Electrophysiology Technician for a travel job in Bemidji, Minnesota. Job Description & Requirements ~ Specialty: Electrophysiology Technician ~ Discipline: Allied Health Professional ~ Start Date: 02/0... 

LanceSoft

Travel Social Work - Social Worker Job at LanceSoft

 ...Description LanceSoft is seeking a Social Work Social Worker for a travel job in Saint Paul, Minnesota...  ...specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs,...  ...Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care...