Guest Services Concierge Job at Baylor University Medical Center, Dallas, TX

WHpSN0l2WEIxMytETWtJYkVoUXNUTy9tZmc9PQ==
  • Baylor University Medical Center
  • Dallas, TX

Job Description

Job Title

The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.

Essential Functions Of The Role
  • Greets patients, families and visitors in a friendly professional manner.
  • Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
  • Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
  • Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
  • Maintains standards of customer service excellence.
  • Maintains current information and materials regarding facilities, services and local restaurants and attractions.
  • Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
Key Success Factors
  • Knowledge of methods and principles for providing customer service.
  • Good verbal communication and non-verbal active listening skills.
  • Skilled in the use of computers and related software applications.
  • Ability to establish and maintain effective working relationships.
  • Ability to focus on crucial patient and guest details.
  • Ability to diffuse anger, collect information and resolve complaints.
Benefits

Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level.

Qualifications
  • Education: H.S. Diploma/GED Equivalent
  • Experience: Less than 1 Year of Experience

Job Tags

Local area, Immediate start,

Similar Jobs

Premieraerospace

Part-Time Graphic Designer Job at Premieraerospace

 ...We are currently seeking a talented and creative Part-Time Graphic Designer to join our team. As a Graphic Designer, you will be responsible for creating visually appealing and effective designs for various marketing materials, including brochures, flyers, social media... 

Drug & Alcohol Testing Compliance Services

Human Resource Manager Job at Drug & Alcohol Testing Compliance Services

 ...Join to apply for the Human Resource Specialist role at Drug & Alcohol Testing Compliance Services...  ...offices to maintain adequate staffing levels. Your responsibilities will include...  ...Seniority level ~ Seniority level Entry level Employment type ~ Employment... 

Property Damage Appraisers Inc

Independent Appraiser - Charleston, SC Job at Property Damage Appraisers Inc

 ...Job Type Contract Description Property (Multi-Line) Appraisers verify and accurately appraise the cost of repairs on commercial or residential structures, heavy/specialty equipment, and automobiles so that our clients can determine a fair amount for settlement... 

Philip Woods Home Builder Inc.

Office Manager / Executive Assistant Job at Philip Woods Home Builder Inc.

 ...approach to each project. We are looking for a dedicated Office Manager / Executive Assistant to help keep our operations organized and running...  ...competitive with industry standards and commensurate with experience. Key Responsibilities Oversee day-to-day office... 

DISBELIEF

Senior Technical Artist (Video Game Studio) Job at DISBELIEF

 ...Job Description Job Title: Senior Technical Artist Type: Full time Who We Are : Disbelief is a game development studio focusing on contracting and consulting services. Weve worked with both AAA and independent studios to help their projects ship. Notable...