Customer Service Representative - Nationwide Openings Job at Enterprise Call Center, Pittsburgh, PA

WHpSOUlQdkIwSHFBT0VRYUVCa3NTT2p0ZlE9PQ==
  • Enterprise Call Center
  • Pittsburgh, PA

Job Description

Company Description

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:
  • Answer inbound calls and assist customers with questions, concerns, or product/service issues
  • Use provided tools to document and resolve customer needs accurately
  • Follow established protocols for communication and case handling
  • Participate in required certification courses to qualify for client assignments
  • Deliver service in a professional and brand-aligned manner
  • Maintain performance targets in quality, communication, and efficiency
Qualifications
  • High school diploma or GED required
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
  • Strong communication and active listening skills
  • Basic computer knowledge and typing ability
  • Ability to follow detailed instructions and meet performance standards
  • Prior customer service or call center experience is a plus
  • Spanish language skills are a bonus
Additional Information
  • Remote position - no commute
  • Paid training (after client certification)
  • Flexible schedule options
  • Paid time off
  • Career advancement opportunities
  • Access to telehealth benefits
  • All information kept confidential under EEO guidelines

Videos To Watch

Job Tags

Remote work, Flexible hours,

Similar Jobs

Access Lifts Florida Inc

Elevator Mechanic Apprentice Job at Access Lifts Florida Inc

 ...Job Description Job Description We are seeking an Elevator apprentice to join our dynamic team. As an Elevator apprentice, you will be assisting an elevator mechanic for installing, maintaining, and repairing elevators and related systems. Company Description Access... 

OhioHealth

Imaging Engineering Specialist II Job at OhioHealth

Job Description We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their...

Sapient Corporation

Google Cloud Engineer Job at Sapient Corporation

 ...responsible for designing, implementing, and maintaining cloud infrastructure solutions. You will work with...  ....Experience with designing and implementing google foundations/landig Zones.Manage core services: Compute Engine, Kubernetes (GKE), Cloud Functions, GCP IAM etc.... 

McColm and Company

Call for CVs: Language Instructors, Translators, and Linguists Job at McColm and Company

 ..., and by providing highly specialized advisory and analysis expertise to decision makers. McCO issues this call for CVs for translators, linguists, and language instructors in all languages for opportunities contingent upon anticipated contract awards. DESCRIPTION... 

Gallo

Finance Internship 2026 Job at Gallo

 ...UFC, and PGA of America. View our Corporate Values and Mission Statement here. A Taste of What You'll Do Join the Finance & Accounting team at GALLO, where pushing boundaries and introducing fresh ideas are the cornerstones of our success. We are on the...