Job Description

Who We Are:

VIO Med Spa is an age-defying, beauty and wellness spa that provides unparalleled and innovative services for both men and women who want toretainthat youthful look and feel without engaging in invasive procedures. VIO Med Spa is purpose driven, helping women and men of all ages to Feel Great and Look Amazing by meeting their personal beautification and wellness goals. At VIO Med Spa we understand that everyones needs are different. Therefore, we create individualized health and beauty plans that are designed to meet their specific needs

VIO Med Spa offers traditional services that have long been proven to gain the results our guests have come to expect from a boutique medical spa. However, our service offerings do not stop there. VIO Med Spas vision is to be the innovative leader in the medical spa industry by providing the latestcutting-edgetechnologies and therapies offered in the wellness and aesthetics industry.

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Areself motivated,self directed, and detail oriented to ensure we deliver results for Members with a positive attitude
• Bring enthusiasm and energy needed to help Members transform their beauty and wellness building their confidence
• Desire to actively learn, constantly looking to improve and grow
• Put people first, and make decisions with the members best interests in mind
• Are team oriented, building a culture of empathy and accountability
• Are ethical and approach operations and leadership with integrity and honesty
• Are creative and tenacious in their ability to build relationships with ourMembers, team, and community

About this role

The Spa Manager is anin person,full timerole who will work closely with and report to the Owners and Medical Director. Theyare responsible forthe overall operation and performance of thespa;including ensuring that the spa meets or exceeds Guest service and sales expectations for thevarious servicesand treatments offered. The Spa Manageris responsible fordeveloping an inspiring team and work environment, meeting all financialobjectivesfor the spa, meeting monthly spa revenue projections as it relates to retail sales,serviceand treatment sales, and ensuring that expenses aremaintainedwithin the budget provided.

Whatyoulldo

• Collaborate closely with the team to deliver an exceptional Guest experience andmaintainhigh Member satisfaction. Addressing any complaints or concerns promptly andmaintaininga welcoming and relaxing atmosphere
• Manage the daily activities of the staff including Nurse Practitioner/Physicians Assistants, Nurses, Estheticians, Spa Therapist and Spa Receptionist
• Create a staffing schedule that ensures all hours of operation are covered with the necessary team members to deliver services efficiently and effectively
• Fulfill non-specialized roles when employees are absent
• Conduct performance evaluations for spa staff, providing feedback, and offering opportunities for professional development and growth.
• Develop a cadence for staff meetings and training to support the team in best practices
• Create,maintainand oversee a marketable and profitable Spa business while meeting/exceeding financial goals through lead revenue generation and enhancements,monitoringexpenses, and implementing cost-effective strategies to maximize revenue and profitability
• Train and onboard new and current employees on the most up to date services and treatments offered. Ensure they are knowledgeable, skilled, and able to deliver exceptional service
• Perform responsibilities associated with payroll
• Oversee spa supplies, products, and equipment, and ensure an adequate inventory ismaintainedfor smooth operations.
• Program marketing strategies and campaigns to attract newMembersandretain existing ones. This may involve online and offline marketing, promotions, andspecial events.
• Ensure compliance with all relevant laws and regulations, including employment laws and health codes
• Keep abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences
• Oversee the maintenance and cleanliness of the spa facility, ensuring it iswell-maintainedand meets the highest standards.
• Ensure that the spacomplies withall health and safety regulations,maintainingcleanliness, and providing a safe environment for both clients and staff.
• Establish andmaintainrelationships with suppliers and vendors
• Performs other duties and tasks as needed

Whatwerelooking for

• Leadership/Management experience or equivalent education experiencerequired
• Sales and Customer Service experience highly preferred
• Cosmetology or other spa-related knowledge is nice to have and/or desire to learn more in the medical aesthetics space
• Ability to be adaptive and flexible, embracing change whileremaininghighly organized
• Demonstrated project management skills and ability to multitask and prioritize using a continuous improvement mindset
• Excellent communication skills whilepossessingexcellent conflict management skills
• Strong supervisory and leadership skills, an accountability first mindset
• Impeccable time andself managementskills
• Analytics and problem-solving skills; Highly collaborative and flexible
• Ability to learn and become comfortable consulting patientsregardingcosmetic andnon cosmetictreatment options,techniquesand treatment plans
• Relationship oriented, exceptional interpersonal skills
• Ability to lift at least 30 pounds
• Ability to stand for extended periods of time
• Ability to work evenings and Saturdays

Individual compensation packages are based on a fewdifferent factorsunique to each candidate, including an evaluation ofcandidatesskills, experience, and market demands.

Salary is just onecomponentof the total package. All regular employees are also eligible for ourspasbonus program or a sales incentive. Our benefits andperksinclude, but are not limited to:

• Medical Coverage, 2 weeks Paid Time Off, 401k

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