Job Description
Join The Ellman Agency, an established name in the insurance sales arena, as a Licensed Customer Service Representative. Situated in Collegeville, Pennsylvania, we offer a hybrid remote work environment that combines the best of both worlds, enabling you to work from the convenience of your home while staying connected with our local office. Our aim is to maintain a professional yet inviting atmosphere where client needs are our top priority.
As a Licensed Customer Service Representative, you will have the opportunity to engage with clients, ensuring their insurance needs are met with personalized and attentive service. You'll play a crucial role in our team, providing valuable expertise and insight into insurance products that best suit individual client needs. If you possess a passion for serving clients and seek a dynamic workplace that fosters growth and job satisfaction, we encourage you to apply to The Ellman Agency today.
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
ResponsibilitiesCustomer Interaction: Engage with clients to evaluate their insurance needs and provide knowledgeable advice.
Problem Resolution: Address client inquiries and concerns promptly and professionally.
Policy Management: Assist clients by creating, reviewing, and updating insurance policies to ensure optimal coverage.
Client Records: Maintain accurate records of client interactions and transactions in CRM systems.
Relationship Building: Build and maintain strong, lasting relationships with clients to sustain trust and loyalty.
Team Collaboration: Work closely with other team members to ensure quality and consistency in service delivery.
RequirementsLicensing: Active PA Property & Casualty License is required. Allstate experience preferred
Experience: Minimum 2 years of experience in customer service or insurance sales.
Communication Skills: Exceptional communication and interpersonal skills.
Customer Service: Strong commitment to delivering excellent service and fostering client relationships.
Adaptability: Ability to thrive in a hybrid work environment, balancing remote and in-office responsibilities.
Tech-Savvy: Proficiency with CRM software and other standard office tools.
Problem-Solving: Strong analytical skills to effectively assess and respond to client needs.
Team Player: Enthusiastic about collaborating in a team-centered environment.
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