Job Description

Position Summary Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and meeting 20/20 guest expectations. Guest Expectations Always says "YES" to the guest and works with the team to solve problems; follows the 3-steps (Listen, Say sorry, Make it right) if a problem occurs; and uses Jack in the Box Smart Selling standards as appropriate. Very knowledgeable and answers guest questions quickly and accurately. Calm and productive during busy times; does not look rushed. Neat and Well‑Groomed Follows Jack in the Box uniform and grooming standards. Looks professional: shirt tucked in, hair contained via hat, visor, hairnet, and uniform clean and unwrinkled. Friendly Acknowledges each guest with a smile, treats everyone with care and respect, and always maintains a positive and friendly attitude. Fosters a welcoming atmosphere by being ready, smiling, and connecting with guests. Follows the Jack in the Box Hospitality Model in guest interactions. Well‑Staffed Maintains restaurant cleanliness (interior & exterior). Ready and prepared to serve guests as they arrive. Organized, responsible, and a good team player who assists co‑workers when needed. Adheres to Jack in the Box Restaurant Policies concerning working hours, breaks, and timekeeping. Food Tastes Great Ensures food looks and tastes great and maintains high quality. Attends to food presentation and takes extra time when needed. Meets taste, appearance, and temperature standards for all products. Consistent and Quick Service Shows a sense of urgency, greets guests, and begins cooking and assembling orders immediately. Offers consistent, quick service and is always ready and prepared. Order Accuracy Communicates and works with team to ensure orders are accurate; repeats orders following Jack in the Box standards. Provides the appropriate number of condiments, napkins, and utensils. Repeats the order to guests by viewing the bag/basket as they hand the food. Follows bagging standards to ensure quality and accuracy. Food Safety Ensures food is safe by following all food safety policies and procedures. Follows hand washing and glove procedures. Brand Ambassador Passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Represents Jack in the Box with pride. Focus on the Guest Treats guests with care and respect. Passionate about serving the guest. Engaging, friendly personality that engages both guests and coworkers. Anticipates guests' needs and responds proactively. Handles complaints, says "yes" to the guest without arguing or questioning. Recognizes guests as first priority. Team Skills Treats fellow team members with care and respect. Good team player with a positive can‑do attitude. Dependable, reliable, and willing to help others. Calm and stress‑free in high‑pressure situations. Open to working with people of all backgrounds. Commitment Thrives in a fast‑paced, high‑energy team environment. Performs professionally during difficult situations. Loves using restaurant systems to maintain quality and cleanliness. Identifies and resolves issues that could jeopardize food safety or quality. Flexible and can shift direction based on business needs. Works with a sense of urgency and knows the products and menu. Adheres to Jack in the Box policies and standards. Front of Restaurant Guest Service (Dine In / Drive‑Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders; assists with menu selection. Enters orders in POS, collects payment, makes change. Thanks guests upon completion of order. Assembles orders and delivers them accurately. Maintains cleanliness and stocking of work area. Interior Sweeps, mops, and cleans dining area; cleans windows and doors. Cleans and stocks restrooms. Maintains equipment, drink dispensers, ice bins, and POS. Inspects all areas for cleanliness. Exterior Sweeps and tidies parking lots, drive‑thru, sidewalks, and curbs. Empties trash cans and cleans exterior items. Cleans drive‑thru and dumpster slabs. Inspects all areas for cleanliness. Back of Restaurant Assembly Uses correct ingredients and portions; checks appearance, temperature, and accuracy before delivery. Discards expired or sub‑standard products. Prep Properly defrosts, stores, and rotates frozen products. Open and stores products in correct areas; affixes shelf life labels. Removes expired ingredients; ensures cleanliness. Meets food safety standards. Fryer Prepares menu products, fires and times as required. Monitors and records product codes. Maintains equipment sanitation and stocking. Interior Maintains cleanliness and stock of freezer, refrigerator, and holding units. Sanitizes dishes and utensils. Handles fryer cleaning and safety procedures. Inspects all equipment and area cleanliness. Exterior Sweeps and cleans parking and drive‑thru areas. Inspects for cleanliness. Receiving & Storage Receives and stores products following established procedures. Qualifications Experience Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast‑paced restaurant environment. Knowledge / Skills / Abilities Minimum age 16. Clear communication in English; ability to speak another language may be required. Basic math skills; ability to perform multiple tasks and work effectively in a team. Physical Requirements Stand and walk 90‑95% of shift; lift and carry 15‑25 lbs. Operate a cash register and read video monitors. Reasonable Accommodation Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.*** Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing #J-18808-Ljbffr Giants Baseball & Softball Camps

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