Job Description

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise. We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement. Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience. In this role, the Dispatcher is responsible for the safe, efficient and effective execution of all training missions while maximizing the utilization of all training resources such as Instructors, Aircrafts, Classrooms and Simulators. Responsible for the safe, efficient and effective dispatching of the flight schedule utilizing all training resources like Instructors, aircraft, classrooms and simulators. Maximizing assets and mitigating cancellations is the primary goal. Coordinate and ensure efficient execution by creating a collaborative environment with the Training, Maintenance and Customer Service departments. Adherence to all company and regulatory requirements. Work with maintenance to ensure all inspections and repairs are fulfilled appropriately. Excellent Customer Service is an essential requirement for this position. Mitigates cancellations while observing company and regulatory requirements. Closely collaborates with the Training, Maintenance and Customer Service departments to ensure the effective dispatching of the schedule. Provides excellent customer service. Our ideal candidate has: 2-year technical degree or Associate degree or college degree in job-related field. Minimum of 1 to 2 years of relevant experience. Knowledge of planning and scheduling methodologies and systems. Knowledge of commercial aviation and flight training concepts and principles. Well-developed communication and interpersonal skills. Well-developed analytical, conceptual skills, along with great situational awareness. Ability to advise students on policies and procedures. Computer literate with knowledge in MS Office (Word, Excel and PowerPoint). Experience with Point-of-Sale (POS) systems and completing transactions. Experience working in an aviation planning, scheduling or related operational environment. Previous experience of working within a customer service focused environment. An appropriate qualification in aviation or training would be well regarded. Willingness to learn. Fluency in English. CAE offers: an environment where your initiatives will be recognized and valued, the opportunity to travel internationally, the opportunity to work on a variety of projects on a multidisciplinary team, the opportunity to represent the organization at external conventions and conferences, the possibility to work from home occasionally, flexible schedules, attractive employee benefits.

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