Job Description

Job Description

Job Description

Customer Support Dispatcher

Full-time

Richland Hills, TX • Operations

Description

National HME, Inc. is the one of the nation's largest direct service durable medical equipment providers offering services from more than 50 full-service branch locations and additional network providers. Do you have a heart for helping people? Are you looking for a rewarding work opportunity? If so, please consider applying to join our team at National HME! We are looking for compassionate individuals who want to make a difference in our patients' lives. National HME, Inc. is now accepting applications for a Customer Support Dispatcher for our location in Richland Hills, Texas.

Job Summary

The Customer Support Dispatcher handles inbound and outbound calls, supporting patients, families, healthcare partners, and drivers. Responsibilities include processing medical equipment orders, managing deliveries and service appointments, and maintaining accurate records across multiple systems. The role requires strong problem-solving skills, effective communication, and collaboration with internal teams to ensure timely service and daily reporting. Attention to detail, professionalism, and the ability to work in a fast-paced environment are essential.

Essential Duties and Responsibilities

• Professionally handle inbound and outbound calls with empathy, ensuring positive experiences for patients, families, healthcare partners, and drivers.
• Communicate clearly with customers and internal teams, providing instructions, support, ETAs, and delivery updates.
• Collaborate with cross-functional teams to ensure efficient service and optimize driver routes.
• Navigate multiple software platforms to verify orders, update customer information, and manage workflow routing.
• Monitor order statuses and proactively address delivery and routing issues.
• Apply critical thinking and problem-solving skills to resolve inquiries, delivery challenges, and routing concerns.
• Accurately document all interactions and updates across multiple systems in a timely manner.
• Prepare and distribute daily reports and key updates to internal teams.
• Responsibilities may also include other duties and tasks assigned by management to support business needs.

Requirements

• Skilled in handling sensitive patient information with discretion.
• Proficient in routing, order management, and workflow coordination.
• Strong multitasking and problem-solving skills in fast-paced settings.
• Detail-oriented with accurate note-taking and documentation abilities.
• Works independently and collaborates well with teams.
• Experienced in data entry and system navigation.
• Excellent verbal and written communication skills.
• Maintain regular and reliable attendance in accordance with company policy.
• Arrive on time for scheduled shifts, meetings, and training sessions.
• Demonstrate flexibility and accountability in meeting business and team needs.

National HME is committed to providing a workplace that promotes fairness, respect, and equal opportunity for all employees. Employment decisions are made based on job-related qualifications and performance, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. This commitment to equal opportunity applies to all terms and conditions of employment, including assignments, promotions, compensation, training, and discipline.

Every day, our team members make an impact on the lives of others within their communities. They are compassionate, caring, and friendly and provide comfort to those in hospice care. You will go home every day knowing that you made someone’s life better. If you are looking for work with a purpose, come join our growing team and make a difference!

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