Job Description

The Dana-Farber Clinical Information Systems Manager is responsible for leading a team of Business Analysts and Project Specialists who support day-to-day operations, system upgrades and enhancement projects related to Epic Clinicals, Salesforce CRM and Voalte Communications applications.
This dynamic and pivotal role will engage with other Information Systems teams, Clinical users and vendor liaisons on a regular basis while supporting our mission of providing exceptional patient care and advancing cancer research
Essential Functions
-Works with Digital director(s) and other senior leaders to establish the Digital team's goals and objectives, often participating in the definition of work products and timelines.
-Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team's deliverables on-time and within budget.
-Employs service management, product management and/or project management methodologies to deliver high quality work products.
-Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
-Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts.
-Promotes and encourages a high-quality customer service experience for all customers - internal and external.
- Participates in 24/7 on-call support as manager escalation.
-Performs all other duties as assigned.

Education
Bachelor's Degree Information Systems preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
experience working in digital specialty/area that the management position oversees 5-7 years required

Knowledge, Skills and Abilities
- Excellent verbal and written communication skills.
- Experience in project management, product management and/or service management methods.
- Proven ability to attract, mentor and develop staff.
- Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.
- Demonstrated commitment to delivery of high-quality customer service.
- Demonstrated ability to interact with all levels of the organization.

- Epic certification or experience preferred.

• M-F Eastern Business Hours required
• Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs)
• 1-3 onsite days per week
• Remote working days require stable, secure, quiet, compliant working station

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr

Job Tags

Full time, Work at office, Remote work, Flexible hours, 3 days per week, 1 day per week,

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