Job Description

Location: Atlanta, GA with limited travel for training and events

Employment Type: Full-Time

Compensation: $60,000 base + variable commission/bonuses (OTE: $65,000 - $75,000)

At Crown Data Systems, we deliver transportation management software (TMS) that helps trucking companies specializing in air freight and local cartage streamline dispatching, tracking, billing, customer communication, and more. Our software is purpose-built for the first and final mile, with direct integrations to leading freight forwarders that enhance visibility and operational efficiency.

We’re looking for a sales-minded SaaS professional to manage and grow a portfolio of entry-level Crown Express customers. This role blends customer success, sales expansion, and account management. You’ll guide new Crown Express customers through implementation, ensure strong adoption, and uncover upsell opportunities while working closely with the rest of the sales team and support to drive long-term customer value.

Key Responsibilities:

• Account Ownership: Manage a book of entry-level Crown Express accounts and own the customer relationship end-to-end.
• Onboarding & Adoption: Lead new customer implementations and ensure successful product adoption.
• Sales Expansion: Identify, pitch, and close upsell opportunities (users, modules, services) within your accounts.
• Retention & Engagement: Monitor account health and usage, mitigate churn risks, and deliver a proactive customer experience.
• Demo & Training: Deliver feature walkthroughs, product demos, and best practices to grow product usage.
• CRM Hygiene: Keep Salesforce updated with activity, pipeline, and account notes.

What Success Looks Like:

• Customer Retention: High customer retention across your Crown Express accounts
• Customer Growth: Growth of existing accounts through proactive upselling
• Customer Satisfaction: Strong customer engagement and satisfaction
• Strong Collaboration: Clear communication and accountability across internal teams

Qualifications:

• Experience : 2+ years of B2B SaaS sales, account management, customer success with expansion goals (upsell, cross-sell)
• Skills : Strong communication, problem-solving, and relationship-building skills
• Tools : Proficiency with CRM systems (Salesforce preferred)
• Education : Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent work experience)
• Industry Knowledge : Experience in software, transportation, or logistics is a plus

Why Join Crown Data Systems?

• Work at the intersection of logistics and technology—fast-growing, stable market
• Expand your SaaS career by owning customer growth and retention
• Join a small, close-knit team where you’ll make a big impact
• Competitive pay, clear growth path, and meaningful work

Want to blend customer success with SaaS sales and make a real impact?

Apply today to join Crown Data Systems as a Customer Success Manager, Crown Express.

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